STORE POLICY
Because We Care
At Feather Clay, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us !
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STORE POLICY:
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Shipping: We ship all orders within three of receiving payment. Shipping costs vary depending on the order and location. We offer free shipping on orders over £50.
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Returns: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within five days of receiving your order to arrange a return or exchange. Returns must be in their original condition and packaging. Shipping costs for returns are the responsibility of the customer.
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Custom orders: We welcome custom orders and love creating personalized pieces. Contact us with your ideas and we will work with you to bring them to life. Please note that custom orders may take longer to ship and may require a deposit.
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Product care: Our handmade jewellery pieces are delicate and should be handled with care. Avoid contact with water, perfumes, and lotions, as these may damage the jewelry. We are not responsible for any damage resulting from improper handling or use of our products.
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Pricing and payment: Prices are subject to change without notice. Payment must be received before your order will be shipped.
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Intellectual property: All designs and images on our website and social media are the intellectual property of Feather Clay. They may not be used or reproduced without our permission.
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Privacy: We respect your privacy and will not share your personal information with any third parties.
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PRIVACY AT FEATHER CLAY
All about Information Security
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PRIVACY POLICY:
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Information we collect: We may collect personal information from you when you make a purchase, sign up for our newsletter, or contact us through our website or social media channels. This information may include your name, email address, mailing address, and payment information.
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How we use your information: We use your personal information to process your orders, communicate with you about your orders and any inquiries you may have, and to send you our newsletter if you have opted-in. We may also use your information for marketing purposes, such as to offer you special promotions or new product releases.
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Sharing your information: We do not sell, trade, or rent your personal information to any third parties. We may share your information with our trusted partners or service providers who assist us with our business operations, such as shipping and payment processing. We require these third parties to use your information only for the purpose of providing services to us and to keep your information confidential.
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Data retention: We will keep your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
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Your rights: You have the right to access, correct, and delete your personal information. You may also opt-out of our newsletter at any time by clicking the unsubscribe link in the email. To exercise any of these rights, please contact us at [contact information].
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Security: We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
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Changes to this policy: We reserve the right to make changes to this privacy policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.
Thank you for choosing Feather Clay. If you have any questions or concerns about our privacy policy, please do not hesitate to contact us.